Placeholder policy. This is a draft template and has not been reviewed by a legal professional. Details in [square brackets] must be completed and the whole document checked before Afroriginal starts trading.
Last updated: [date]
Afroriginal (“we”, “us”) respects your privacy. This policy explains how we collect, use and protect your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
Information officer
[Name], [email address]
What we collect
- Contact details: your name, email address, phone number, and delivery and billing addresses.
- Order details: the products you buy, sizes and order history.
- Payment confirmation from our payment provider. We do not see or store your full card details.
- Messages you send us through our contact form or by email.
- Technical information such as your IP address, device and browser type, collected through cookies.
Why we use it
- To process, produce, deliver and support your orders.
- To communicate with you about your order or enquiry.
- To send marketing emails, only where you have opted in. You can unsubscribe at any time.
- To keep our website secure and improve how it works.
- To meet our legal, tax and accounting obligations.
Who we share it with
We only share what is needed with trusted service providers who process information on our behalf, including:
- [PayFast] — payment processing.
- [Printful] — production and fulfilment of print-on-demand products.
- [Courier or postal partners] — delivery.
- [Hosting and email providers].
Some providers, such as [Printful], may process information outside South Africa. Where this happens, we take steps to ensure your information receives an adequate level of protection, as required by POPIA.
How long we keep it
We keep personal information only for as long as needed for the purposes above, or as required by law (for example, financial records). [Retention periods to be confirmed.]
Your rights
You may ask us to access, correct or delete your personal information, object to its processing, or withdraw your consent to marketing. To do so, contact our information officer. You also have the right to lodge a complaint with the Information Regulator (inforegulator.org.za).
Cookies
We use essential cookies to run the shop (for example, your basket) and [analytics cookies] to understand how the site is used. [Cookie details and consent approach to be confirmed.]
Security
We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure.
Contact us
Afroriginal [registered business name and registration number]
[Physical address], Johannesburg, South Africa
Email: hello@afroriginal.com