Placeholder policy. This is a draft template and has not been reviewed by a legal professional. Details in [square brackets] must be completed and the whole document checked before Afroriginal starts trading.
Last updated: [date]
We want you to love what you order. This policy explains your options if something is not right. It does not affect your statutory rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).
Faulty, damaged or incorrect items
If your item arrives damaged, has a print or manufacturing defect, or is not what you ordered, contact us within [30] days of delivery with your order number and photos. We will replace it or refund you in full, including delivery costs. Under the CPA, you may also return defective goods within six months of delivery for a repair, replacement or refund.
Cooling-off period
Under section 44 of ECTA, you may cancel an online purchase within seven days of receiving your goods without giving a reason. Items must be returned unused, in their original condition. The only cost you pay is the direct cost of returning the item. [Confirm whether any items are excluded, for example personalised products.]
Changing your mind or size exchanges
Because our pieces are printed to order, [we do / do not] accept returns or exchanges for change of mind or incorrect size outside the cooling-off period. Please check the size guidance on each product page before ordering.
How to request a return
- Email hello@afroriginal.com with your order number and reason.
- We will reply with return instructions within [two] business days.
- Send the item back using the instructions provided. [Return address to be confirmed.]
Refunds
Approved refunds are made to your original payment method within [10] business days of receiving the returned item. The time it takes to reflect depends on your bank.
Contact us
Afroriginal [registered business name and registration number]
[Physical address], Johannesburg, South Africa
Email: hello@afroriginal.com